• +2500 British groceries in stock
  • Courier delivery Spain & Portugal
  • No import duties - based in Spain

General terms & conditions

**Terms and Conditions**

Welcome to Russell's British Store! Please read these terms and conditions carefully before using our services.

1. **Acceptance of Terms**
By accessing or using Russell's British Store, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you may not use our services.

2. **Variation in Product Images**
Please note that product images displayed on our website may vary from the actual products you receive. The manufacturers of the products we offer regularly update their packaging, and while we strive to keep our images up to date, the packaging you receive may differ from what is shown on our website.

3. **Illustrative Purposes Only**
The images of products displayed on Russell's British Store are for illustrative purposes only. They serve to give you a general idea of the product and may not accurately represent the packaging or appearance of the product you receive.

4. **Expiry Dates**
We make every effort to provide the best expiry dates on food items. Most items will have at least 30 days of shelf life upon receipt but this does exclude crisps, cakes and other commonly shorter dated items. 

5. **Order Accuracy**
While we strive to fulfill all orders accurately, there may be instances where errors occur. If you receive an incorrect item in your order, please contact us immediately, and we will work to resolve the issue as quickly as possible.

6. **Shipping Method**
Buyers are responsible for selecting the correct shipping method during the checkout process. Please ensure that you choose the appropriate shipping option for your location and delivery requirements. We cannot be held responsible for delays or issues resulting from the selection of an incorrect shipping method.

7. **Availability**
All products and services offered on Russell's British Store are subject to availability. We reserve the right to limit the quantity of products available for purchase and to discontinue any product at any time without notice.

8. **Shipping of Chocolate and Fragile Items in Summer**
We highly recommend not purchasing chocolate and other items fragile to summer conditions during the summer months. These items are susceptible to melting and damage in transit, and we are not liable for any damages or melted chocolate that occurs.

9. **Prices and Payment**
All prices displayed on Russell's British Store are in [currency] and are subject to change without notice. Payment for orders placed through our website must be made at the time of purchase using the provided payment methods.

10. **Shipping and Delivery**
Please refer to our Shipping and Delivery Policy for information about shipping options, costs, and delivery times.

11. **Returns and Refunds**
Refunds are not possible unless a product is expired upon receipt. Please contact us immediately if you receive an expired product, and we will arrange for a replacement or refund. Please note that we may require evidence of the expiry date, such as a clear photograph of the product label.

12. **Privacy**
Your privacy is important to us. Please refer to our Privacy Policy for information about how we collect, use, and disclose your personal information.

13. **Changes to Terms**
We reserve the right to update or modify these terms and conditions at any time without prior notice. By continuing to use Russell's British Store after any changes are made, you agree to be bound by the revised terms and conditions.

If you have any questions about these terms and conditions, please contact us at [email protected]

Thank you for choosing Russell's British Store!

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